Genie AI deciphers the true intent of customer queries—to give precise answers
A custom Genie Virtual Agent on your website can answer customer questions about your products and services.
You can also deploy it on your intranet so employees can ask questions internally.
Integrate Genie Hybrid Business with your live agent platform to blend automation and human touch.
Genie Virtual Agent can answer most queries. When more support is needed, an agent can use the Genie Live Agent Console to automate data retrieval and choose or edit the best responses.
Extend the capabilities of Genie Hybrid for the ultimate experience. By integrating with more sources, customers and employees gain access to a greater depth and breadth of information.
Ticketing system integration gives live agents a more efficient, streamlined workflow. And helpdesk automation improves customer self-service.
Genie bots use NLP to understand the true intent and meaning of every question.
With contextual insight, your custom bot applies deep learning and semantic searches to extract the most relevant answers from your knowledge-base, FAQs, email, collaboration or productivity platforms—any source you choose.
The results: customers and employees get the information they need quickly. With Genie, your virtual agent can be trained to answer questions about your company, products or services.
You can modify answers and relevance scores through our management dashboard. In the rare event Genie AI cannot answer with confidence, it sends an alert to contact the customer directly and expand your knowledge base.
Real-time analytics tell you what customers and employees are asking. With new insights, you can update source content to improve results.
Most chat and CRM tools work in isolation, relying on a single knowledge base for answers. But Genie Hybrid integrates with many sources—on the frontend (to receive questions) and backend (to extract answers).
Just ask Genie Virtual Assistant a question like, “What’s the percentage of our product sales by country last quarter?” There’s no need to hunt for data values. Genie will find and extract the data to create a graph instantly.
Unlike other solutions that require you to have support content in multiple languages, Genie AI can translate on the fly. Even if all source content is in English, it can process questions in Spanish and reply in Spanish, for example. The Genie Virtual Assistant supports 140 of the most common languages.
Customers who visit your website want immediate answers. Rather than sifting through web content and FAQs or waiting for email support, they prefer the speed and convenience of interactive communication that’s available when they need it, 24/7.
Those who need customer support will request a live agent if they don’t find what they need within minutes. The consequences are costly. Live chat and call centers are flooded with basic requests, increasing your operational costs and customer wait times.
If you don't have a knowledge base, we can help you build it, using templates and customer queries.
When Genie provides accurate answers, you gain happy customers, more productive employees, and valuable insights. The Genie management dashboard displays analytics and details on every Q&A. With new insights, you can revise your content and improve your strategies.