Genie AI deciphers the true intent of customer queries—to give precise answers
A custom Genie Virtual Agent on your website can answer customer questions about your products and services.
You can also deploy it on your intranet so employees can ask questions internally.
Integrate Genie Hybrid Business with your live agent platform to blend automation and human touch.
Genie Virtual Agent can answer most queries. When more support is needed, an agent can use the Genie Live Agent Console to automate data retrieval and choose or edit the best responses.
Extend the capabilities of Genie Hybrid for the ultimate experience. By integrating with more sources, customers and employees gain access to a greater depth and breadth of information.
Ticketing system integration gives live agents a more efficient, streamlined workflow. And helpdesk automation improves customer self-service.
Genie bots use NLP to understand the true intent and meaning of every question.
With contextual insight, your custom bot applies deep learning and semantic searches to extract the most relevant answers from your knowledge-base, FAQs, email, collaboration or productivity platforms—any source you choose.
The results: customers and employees get the information they need quickly. With Genie, your virtual agent can be trained to answer questions about your company, products or services.
Customers who visit your website want immediate answers. Rather than sifting through web content and FAQs or waiting for email support, they prefer the speed and convenience of interactive communication that’s available when they need it, 24/7.
Those who need customer support will request a live agent if they don’t find what they need within minutes. The consequences are costly. Live chat and call centers are flooded with basic requests, increasing your operational costs and customer wait times.
If you don't have a knowledge base, we can help you build it, using templates and customer queries.
When Genie provides accurate answers, you gain happy customers, more productive employees, and valuable insights. The Genie management dashboard displays analytics and details on every Q&A. With new insights, you can revise your content and improve your strategies.