Genie bots decipher the true intent of customer queries—to give precise answers
Genie bots use NLP to understand the true intent and meaning of every question.
With contextual insight, your custom bot applies deep learning and semantic searches to extract the most relevant answers from your knowledge-base, FAQs, email, collaboration or productivity platforms—any source you choose.
The results: customers and employees get the information they need quickly. With Genie, your virtual agent can be trained to answer questions about your company, products or services.
Customers who visit your website want immediate answers. Rather than sifting through web content and FAQs or waiting for email support, they prefer the speed and convenience of interactive communication that’s available when they need it, 24/7.
Those who need customer support will request a live agent if they don’t find what they need within minutes. The consequences are costly. Live chat and call centers are flooded with basic requests, increasing your operational costs and customer wait times.
If you don't have a knowledge base, we can help you build it, using templates and customer queries.
When Genie provides accurate answers, you gain happy customers, more productive employees, and valuable insights. The Genie management dashboard displays analytics and details on every Q&A. With new insights, you can revise your content and improve your strategies.